Plans, quotas and AI balance
Check seats, channels, devices and AI usage before a limit blocks new work.
- Who uses it
- Administrators
- Guide depth
- 3 steps
- Content reviewed
- 2026-07-22
What this helps you achieve
The practical result of following this guide, with the current product boundaries kept visible.
Review the active entitlement
Administrators know which limit applies.
Monitor AI usage
The team can explain an AI feature becoming unavailable.
Request a plan or balance change
Support receives enough safe context to review the request.
Before you start
- Billing or company administration permission
Steps
Review the active entitlement
Confirm the active plan and its seat, channel and device limits. A menu may also be controlled by a feature gate.
Expected result: Administrators know which limit applies.
Monitor AI usage
AI usage is charged against the central company balance. When the balance is exhausted or frozen, AI calls stop or fall back to non-AI behavior.
Expected result: The team can explain an AI feature becoming unavailable.
Request a plan or balance change
Contact the account administrator or AllOne Sales support with the company name and the exact limit reached. Do not send credentials.
Expected result: Support receives enough safe context to review the request.